I just wanted to start my day and take my kids out. He quickly changed his tone and told me he will give me another room and a late check out. I told the manager this is the first time I speak with him and I need a room change, I have no idea what his talking about. I looked at the phone like what in the twilight zone is going on here. Dones we have moved your room several times. I asked to speak to management, I waited 16 mins on hold, once he picked up the phone I try to explain the hair that was discovered in the buckets towels and soap dish. I called the front desk and was told towel will be brought up to room, but nothing else. I experienced problems during my stay, once I checked in I went to my room to settled down and unpack, my husband's turns and tells me I'm going to go get ice, he opens the bucket and there's hair inside of it, disgusting right! But the hair madness did not end there, my child went in the bathroom to wash her hands there she discovered hair on the towels and the soap dish.
Hello My name is Mireya and I've stayed at this hotel july 16-17 2020.
